Warranty Policy

Last Updated: 01-03-25

Skin Tools is committed to providing high-quality, durable products. We offer a warranty on all eligible items to ensure your satisfaction and peace of mind. Please read the details of our warranty policy below.

1. Warranty Coverage

Our products are covered by a 1-year warranty from the date of purchase against manufacturing defects. This warranty covers:

• Malfunction or failure caused by a defect in materials or workmanship.
• The performance of the product under normal usage conditions.

2. Warranty Exclusions

Our warranty does not cover:

• Damage resulting from misuse, abuse, accidents, or improper handling.
• Normal wear and tear or cosmetic damage.
• Damage caused by unauthorized repair or modifications.
• Products purchased from unauthorized resellers or third-party platforms.

3. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact us at support@shopskintools.com with your order number and a description of the issue.
2. Provide photos or videos of the defective product, if applicable.
3. If your claim is approved, we will guide you through the next steps, including returning the product for inspection (if needed).

4. Warranty Resolution Options

Once your claim is reviewed, we may offer:

• A free replacement of the defective product.
• A repair of the product (if possible).
• A full refund (if a replacement or repair is not viable).

5. Warranty Process Timeframe

• Warranty claims will typically be processed within 5–7 business days.
• If a replacement or refund is required, it will be issued promptly after the claim is approved.

6. Shipping for Warranty Claims

• The customer is responsible for the return shipping costs, except when the issue is covered under warranty.
• We recommend using a trackable shipping method to ensure the safe return of the product.

7. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.